The #1 Online Training System For Retailers


Retail Workshops

Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

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3 -Day District Managers Workshop
Toronto, January 31, February 1st and 2nd

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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

5 Things To Get Your Seasonal Staff Up To Speed

October 20, 2016

It’s that wonderful time of year again when we start to gear up for Christmas.  A critical part of this process is hiring seasonal staff.  The very thought of this is often enough to cause even the most experienced managers to break out in a cold sweat!  But don’t worry … it’s all about planning and execution.

Whether you need to recruit only three new temps or as many as seventy, it’s time for you to get moving right now.  Not sure where to begin?  Follow these key steps to ensure your success this season:

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Why You’re Failing At Accountability

October 13, 2016

I’ve ranted and raved for years about the lack of compliance on standards at store level.  Retail’s inability to have the stores meet basic store standards costs the business sales, margin, customer loyalty and more.  Doesn’t it seem to be simple enough to get the staff to greet customers, maintain merchandising standards, dress properly, show up on time and sell properly?  Well, apparently not!

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Like A Fine-Tuned Machine

October 06, 2016

Last week I had a chance to spend five days out on the sales floor of one of our favourite retailers.  I wasn’t selling or servicing customers, if that’s what you’re thinking.  The Graff Team was invited to produce a custom training video, so naturally, we used the actual store as the backdrop for the video.  But, I’m not here to talk about the amazing video we were producing.  I’m more excited to dish on my observations from the sales floor. 

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