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Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops
 

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NEW! The Advanced Course: 2-Day District Managers Workshop
Toronto, October 4th and 5th


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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Remember ... Know a little, sell a little. Know a lot, sell a lot!

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July 18, 2016

NO Product Knowledge = NO $$

As a reader of our blogs, you’ve no doubt followed our consistent theme of ‘customers are more informed and demanding than ever before’.  That’s the single force that’s driving so much change in retail today.

With that in mind, ask yourself how you would rate your own Product Knowledge (PK) on a scale of 1 to 10.  10 means you’re an expert.  1 means you shouldn’t be on the floor. No doubt, you’re more an expert on some things than others in your store.  So, come up with what you believe is your ‘average’ PK score.

What did you rate yourself? 

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Hey District Managers. This one’s for you!

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July 12, 2016

We believe the role of the District Manager is probably the one that can affect sales the most out of any other role in a retail organization.  Think about it.  DM’s are out there in the field, hands-on, leading multiple stores per region from coast to coast.  On average, most District Managers are responsible for 10 to 15 stores each.  One region represents a significant portion of the sales volume for a retailer.  An under-performing region can greatly affect the bottom line of a company, yet, DM’s receive the least amount of training when compared to other store operation roles.  Why is this? 

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A Funny Thing Happened On The Way To Adulthood

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July 04, 2016

It’s always fun to listen to the various generations complain about the younger generations.   Traditionalists complained that the Boomers didn’t respect authority properly.  Boomers complained that Gen Xers had little work ethic and didn’t follow rules well.  Traditionalists, Boomers and Gen Xers … well, they all complain endlessly about Gen Y!

Seems no generation likes the ones that are younger than themselves.   Yet, what strikes me as funny is that the previous generations CREATED the generations that followed them.

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