The #1 Online Training System For Retailers


Retail Workshops

Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

Book A Graff Expert to Speak

Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Busting Through Training Blahs: Part Two

  • Pinterest

June 27, 2016

Last week we started the conversation about how to re-imagine our approach to training on the front lines of our retail stores.  We are dispelling the myths about the excuses we’ve all embraced for years and opening our eyes to an entirely new mentality.  It’s all about empowering our staff, building them up and giving them what they need to feel good about the roles they play in the business and be successful. 

We looked at the issue of TIME last week, so let’s de-bunk the other top obstacles we hear all too often:

Read More

Bust through Training Blahs with a New Approach to Training Your Teams! PART ONE

  • Pinterest

June 20, 2016

Kim and I have the pleasure of supporting all of our online retail training subscribers on a daily basis.  We field calls and emails from store team members and store managers all the time, so we hear the good, the bad and the ugly when it comes to what’s happening out in retail stores from a training perspective. Plus, we’ve both had ‘past lives’ in retail store operations, so we are wise to the pitfalls and hurdles when it comes to keeping training alive!

Let’s look at the #1 things that seem to be standing in the way and dragging your training initiatives down.

Read More

Living The New Training Vision On The Front Lines

  • Pinterest

June 13, 2016

Last week, Kevin wrote about our new vision for training inside your organization.  It’s truly redefining the conversations we have with our clients about training and creating great staff experiences.

Now, let’s look at this from the front line’s perspective.

Read More


Check Out the #1 Online Training Solution For Retailers:


Our Team