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Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

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NEW! The Advanced Course: 2-Day District Managers Workshop
Toronto, October 4th and 5th

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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Do You Really Hold Your District Managers Accountable?

September 22, 2016

In the retail sector, we’re pretty good about holding our store managers accountable.  We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit … and heaven help the Store Manager who isn’t up to snuff!

But are we just as diligent in holding District Managers accountable? 

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Does Your Approach To Training Have The Human Touch?

September 15, 2016

There’s no doubt that the growing popularity of e-learning has made it easier for retailers to deliver consistent, cost-effective training to the masses.  More and more, retailers are reaching frontline staff by way of video modules hosted on their own Learning Management Systems, interactive modules and even apps designed to keep staff informed, engaged and motivated out on the sales floor.  All positive steps for retailers, but it does beg the question, “Have you lost the human touch when it comes to training your frontline teams?

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Who Have You Touched, Moved or Inspired Today?

September 08, 2016

The title of this blog is actually contained in my signature line on my emails.  That’s a pretty recent addition that began a couple of months ago when we changed the tone of ‘why’ we do what we do here. (I wrote about that in my blog here …

When I put that addition into my signature line, I wasn’t expecting to move mountains or create a lot of discussion.  But, I’ve had more than a few comments come back my way related to it.

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