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Retail Workshops

Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

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NEW! The Advanced Course: 2-Day District Managers Workshop
Toronto, October 4th and 5th

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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

8 Things You Need to Get On Top of To Be Ready For Christmas

August 22, 2016

In my role at Graff Retail, I speak to Store Managers on a daily basis.  At some point in the conversation we end up "talking shop" and managers share their biggest challenges with me (kind of like a retail therapy session!). 

I've learned over time that the challenges aren't unique from manager to manager and, since I am in charge of our award-winning online retail training system at Graff, I happen to have access to a ton of tried and true techniques to take a manager from struggling to ALL-STAR!

In short order, here are 8 things you need to do to ensure you're an All-Star this Christmas selling season.

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How Did You Make Your People “Feel” Yesterday?

August 15, 2016

As we prepare for our upcoming 2-Day Advanced District Managers Leadership workshop, I cannot help but think about the question that I am continually asked in regards to getting an entire store or region to do exactly what they are supposed to be doing with commitment and passion.  I'm committed to helping people succeed and feel good about what they do in this industry and I truly believe that there are 3 things that are critical to inspirational leadership.

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A Fun Logo Quiz: How Many Do You Know?

August 08, 2016

It’s summertime.   So, for this blog, let’s just have some fun and leave all the ‘you could and should be selling more’ ideas on the sidelines for now.  Have a look at the partial logos below and see how many you know.  Challenge your peers and friends to see how many they know.

While you’re at it, consider how many people would recognize a partial logo from your store.  How well known is your brand?  Good luck.  If you get stuck, drop us a line and we’ll help you out.

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