Providing Exceptional
Service in the COVID-19 World


Retail sales and service training your team needs to meet customer expectations in the time of COVID-19

The Training Your Store Teams Need Today

It’s never been clearer how important your store teams are
to the customer experience. They’ve risen to face challenges
never seen before.

Now, they need your support to give them the skills, tools
and information they need to provide customers with
the experience they demand. Just as important, you’ll be
providing the work experience your staff deserve. 

This is the most relevant and important topic we’ve created in over 30 years of working with retailers. And the one your store teams need today more than ever.

Are you interested in driving growth, increasing sales, and fostering better customer relationships? Our Get Selling award-winning online sales training system for the retail industry provides your teams with the skills they need to be successful and produce more sales.

The Right Content at the Right Time

We spoke with dozens of retailers and created the content they needed.

  • Safety and Trust Building with Customers
  • New way to greet and welcome customers
  • How to sell while maintaining distance
  • How to connect even while wearing a mask
  • Dealing with customers’ fears and anxieties
  • How to deal with customers who don’t respect your safety protocols
  • The importance of selling complete solutions
  • Maximizing your curbside pickup experience
  • For Managers Only:
    • Rebuilding Trust with your Team
    • When Your staff don’t follow your safety protocols
    • Dealing with your team’s fears

Do your managers get amazing results out of their teams? The Get Managing program is designed to give every store manager the essential skills, tools, and systems they need to get the best performance from their teams.

Our Most Important Program

Kevin breaks down the importance of proper training during these uncertain times.

Training Your Team Needs

Get the retail sales and service training your team needs in the time of COVID-19.

Easy to Use and Implement

Simple. Effective. Needed.

  • Micro videos make learning fast and easy
    with little time commitment
  • App-based solution puts the training right into
    the hands of your staff
  • Additional LMS desktop portal at no added cost
  • Indexed learning so you can easily find the skill you need
  • Interactive components to bring it to life
  • Individual learning journeys to accommodate
    everyone’s needs
  • Special key content just for Managers to help them deal
    with their most pressing issues

When it comes to selling wine and liquor in a retail store, staff are expected to provide an experience unlike any other. Our Ready to SERVE sales training is the first fully customizable program built specifically for the wine and liquor retail industry.

A Minimal Investment: Essential Results

We’ve gone to the wall to make this as inexpensive as possible.

Why? Because we believe your staff NEED this training right now.

We know that, for most, business is more challenging than ever.

So, your investment is ONLY $15 to $20/user, depending on how many employees you need to put through the program. 

Call us today at 1.905.842.1275 to get your quote.
Or email us at solutions@graffretail.com

The Graff Retail Guarantee

We know that our programs will produce results, so it makes it easy for us to offer a full money back guarantee. If within the first 90 days of your program subscription you are not completely pleased for any reason, we will give you your money back. In over 30 years of business, we’ve never been asked to refund a single dollar!

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Get the retail sales and service training your team needs in the time of COVID-19.

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