AUG 28, 2025
You’ve been settled in your position for quite a while now and you’re pretty comfortable with your performance and your prospects. You figure you’ve seen just about all there is to see and there isn’t much more for you to learn, right? You feel you’re at the top of your game and it can’t get […]
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AUG 21, 2025
Is finding and developing the ‘right’ store staff such a big deal? Doesn’t your format and merchandise do all the real selling, while employees are just there to receive your customer’s cash? Before you get too far down this line of thinking, consider the following list of questions, designed to challenge your assumptions: If three […]
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AUG 14, 2025
I know I’m likely not making many friends in the Store Operations divisions with the title of this blog. After all, how dare I even suggest that DMs may be unnecessary? They’re supposed to be part of the ‘untouchable’ crowd. Let’s look at what would make DMs unnecessary and, by extension, redundant: As often as not, they’re […]
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