The #1 Online Training System For Retailers

GraffRetail.TV

Retail Workshops


Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops
 

Keynote Presentations & Retail Management Conferences

 
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2 -Day Retail Leadership Summit
June 6 - 7, 2017


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3-Day Intensive Training Workshop for Retail District Managers
September 12, 13 & 14, 2017


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2-Day Retail Leadership Summit
October 25 & 26, 2017


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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Do You Sound Like A Parent, Or A Leader?

June 23, 2017

Lately, I've been catching myself saying to my kids, 'When I was your age I didn't get to go there” or, “I didn't behave that way” or, “I appreciated…” 

And every time I start the sentence, my kids get this glossed over look in their eyes. Their eyes literally roll back into their heads.

Today, I picked up my son from Canada's Wonderland and I said…(yup, you guessed it), 'Do you know how lucky you are to be able to go to Canada's Wonderland?'   My 13 year old said to me, 'Mom, what's your point?  I do feel lucky and I do appreciate it, so why do you keep saying that?”

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Passionate About Performance?

June 15, 2017

Passionate sales people are happy and productive – they radiate energy, interest and commitment.  Prospective customers walking into the store feel this energy and interest and respond positively to it.  They relate more quickly to passionate people and are more likely to accept their assistance and advice.

Are your sales associates selling with passion and enthusiasm?  How do you get them there?  The best leaders know that coaching and developing people is not just another task to add to their busy schedules.  It is a fundamental part of their leadership style.

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Did you know it's YOUR job to make me WANT to come to work?

June 07, 2017

You might be thinking that this is something that a millennial might say, however, quite frankly we all think the same thing as employees. It doesn't matter what generation you are from.

How great would your workplace be if all your staff had positive attitudes, confidence, determination, and loyalty?  What would it be like if they worked with meaningful purpose and provided mutual support for each other in the work place?  Sounds like utopia?  This is not an impossible achievement.

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GraffRetail.TV

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