The #1 Online Training System For Retailers

GraffRetail.TV

Retail Workshops


Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops
 

Keynote Presentations & Retail Management Conferences

 
Book A Graff Expert to Speak

2 -Day Retail Leadership Summit
June 6 - 7, 2017


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3-Day Intensive Training Workshop for Retail District Managers
September 12, 13 & 14, 2017


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2-Day Retail Leadership Summit
October 25 & 26, 2017


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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Did You Know Your Most Important Leader Probably Isn’t the CEO?

May 18, 2017

Who are the leaders in your company?  The owner(s)?  The CEO?  The VP’s? We often think of leadership in terms of the most senior positions in an organization (especially if we occupy one of them!).  But what if this wasn’t true?  What if we were to tell you that the most important leaders in your company don’t hold an executive title?  That they work much closer to the front lines than the CEO does?  That they, in fact, spend a lot more of their time in the stores than attending meetings at head office? 

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After 30 Years in Retail, Here’s What I Know For Sure

May 11, 2017

Team Graff Spotlight:  Mary

Spring always causes me to reminisce.  I’m not entirely sure why, but earlier this week as we busy ourselves with all the prep for RCC’s STORE Conference, I found myself going down memory lane, back to the first STORE Conference I ever attended.  That’s when I did the math and realized, this is my 30th anniversary of working in the retail industry!  It sounds unbelievable to me, but it is a fact.

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It’s Frustrating Out There

May 04, 2017

I'm currently doing some research for Graff Retail that entails visiting 40 different retail stores both in malls and power centres. Perfect timing, as I have a lot of spring shopping needs on my list!

Like most of us, I tend to ‘webroom’ a lot, searching for products and services online; however, I then want to visit the stores in person so that I can touch, feel or try on the item. I’ve always loved the entire experience of looking around, discovering new products and feeling like a VIP while a sales associate passionately shows me great brands that would fit me and my lifestyle well.  Feeling that excitement when you find a great deal or unique item, or simply just walking around with a tea in hand surrounded by awesome stuff is amazing.  I actually find it therapeutic.  It's one of the reasons I chose a career in retail; because I've always loved the store experience and I know many of you feel the same way.

I have to be very honest; I was not feeling the love this time around.

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