The #1 Online Training System For Retailers

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Retail Workshops


Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops
 

Keynote Presentations & Retail Management Conferences

 
Book A Graff Expert to Speak

2-Day Retail Leadership Summit
October 17th & 18th, 2018


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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Thank You.

September 19, 2018

Such a simple concept.  Such an amazing thing do.  Something I need to say to so many.

What I’m saying is “Thank You” to all of you that have allowed me, and my team, to be inspired by  … you.

A while back I hit a wall.  I had been selling sales and management training solutions to our retail clients for about 25 years.  The ‘grind’ hit me hard and nearly stopped me in my tracks.

Then, due to the wisdom shared by some exceptionally smart people I’m lucky to be surrounded by (especially my amazing wife!), I found not only a way out of my ‘funk’, but discovered the reason to do better than ever before.

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What really gets in the way of training success at store level?

September 12, 2018

What does it take to roll out a great training program at store level?  Better yet, what does it take to sustain a great training program at store level?  Do you have the answer on the tip of your tongue?  Don’t fret, from what I can tell, the majority of retailers out there don’t have the answers to these questions either. 

Ok.  Here’s an easier question.  What really gets in the way of training success at store level?  I bet you can rattle off a bunch of ‘retail realities’ that interfere with training.

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Ask Yourself...Do You Sound Like A Parent, Or A Leader?

September 06, 2018

Lately, I've been catching myself saying to my kids, 'When I was your age I didn't get to go there' or, 'I didn't behave that way' or, 'I appreciated…' 

And every time I start the sentence, my kids get this glossed over look in their eyes. Their eyes literally roll back into their heads.

Last week, I picked up my son from Canada's Wonderland and I said…(yup, you guessed it), 'Do you know how lucky you are to be able to go to Canada's Wonderland?'   My 14 year old said to me, "Mom, what's your point?  I do feel lucky and I do appreciate it, so why do you keep saying that?”

He has a point! He doesn't understand how I was raised; he wasn't there. My kids only know what they know.  It’s somewhat logical to understand why they take their lifestyle and upbringing for granted; it’s all they know. 

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