Like Them Before They Like You
May 16, 2018
For years, you've heard us talk about building rapport as a critical first step in developing successful, long term customer relationships. To accomplish this, we've taught our clients to be 'likeable'. Why? Because people prefer to buy from someone they like. It's as simple as that.
Let’s face it … it’s not that hard to be likeable. You just have to put a bit of effort into it. Challenge yourself to come up with a list of 10 things you could do to make yourself more likeable and you’ll discover you come up with 10 fairly easily.
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Have You Lost The Human Touch?
May 10, 2018
There’s no doubt that the growing popularity of e-learning has made it easier for retailers to deliver consistent, cost-effective training to the masses. More and more, retailers are reaching frontline staff by way of video modules hosted on their own Learning Management Systems, interactive modules and even apps designed to keep staff informed, engaged and motivated out on the sales floor. All positive steps for retailers, but it does beg the question, “Have you lost the human touch when it comes to training your frontline teams?”
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Maybe You Should Blame Someone Else For A Change … Yourself.
May 03, 2018
I have to be honest; I don’t like looking inside myself. Being introspective can be a very scary thing. It’s much easier to play the blame game; blame my team, blame my boss, my co-workers, other departments. There’s no shortage of people or things to blame if you really want to.
But, this is the thing; when we blame we lose power. We become victims. Where do you go from there? I’d rather place myself in a position of control rather than being a victim.
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