The #1 Online Training System For Retailers


Retail Workshops

Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

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3-Day District Manager Workshop
September 11th to 13th, 2018

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2-Day Retail Leadership Summit
October 17th & 18th, 2018

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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

Like Them Before They Like You

May 16, 2018

For years, you've heard us talk about building rapport as a critical first step in developing successful, long term customer relationships.  To accomplish this, we've taught our clients to be 'likeable'.  Why?  Because people prefer to buy from someone they like.  It's as simple as that.

Let’s face it … it’s not that hard to be likeable. You just have to put a bit of effort into it.  Challenge yourself to come up with a list of 10 things you could do to make yourself more likeable and you’ll discover you come up with 10 fairly easily.

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Have You Lost The Human Touch?

May 10, 2018

There’s no doubt that the growing popularity of e-learning has made it easier for retailers to deliver consistent, cost-effective training to the masses.  More and more, retailers are reaching frontline staff by way of video modules hosted on their own Learning Management Systems, interactive modules and even apps designed to keep staff informed, engaged and motivated out on the sales floor.  All positive steps for retailers, but it does beg the question, “Have you lost the human touch when it comes to training your frontline teams?”

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Maybe You Should Blame Someone Else For A Change … Yourself.

May 03, 2018

I have to be honest; I don’t like looking inside myself.  Being introspective can be a very scary thing. It’s much easier to play the blame game; blame my team, blame my boss, my co-workers, other departments.  There’s no shortage of people or things to blame if you really want to.

But, this is the thing; when we blame we lose power.  We become victims. Where do you go from there?  I’d rather place myself in a position of control rather than being a victim.  

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