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Retail Workshops

Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

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2-Day Retail Leadership Summit
October 25 & 26, 2017

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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

I Never Thought I Would Agree With Trump!

October 18, 2017

I was going through the newspapers the other day, reading what the press was saying about retail. It hit me then, for the first time ever, that Trump might actually be right about one thing: Fake News!!

Look, up here in Canada you’d have a better chance of finding a unicorn than finding someone who doesn’t think Trump is, well, not the greatest fit for the job. But his claim of Fake News, while likely mostly nonsense, rings true when it comes to how the media reports on retail.

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Do You Know the 8 Things You Need to Get On Top of NOW To Be Ready For Christmas?

October 12, 2017

In my role at Graff Retail, I speak to Store Managers on a daily basis.  At some point in the conversation we end up "talking shop" and managers share their biggest challenges with me (kind of like a retail therapy session!). 

I've learned over time that the challenges aren't unique from manager to manager and, since I am in charge of our award-winning online retail training system at Graff, I happen to have access to a ton of tried and true techniques to take a manager from struggling to ALL-STAR!

In short order, here are 8 things you need to do to ensure you're an All-Star this Christmas selling season.

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You're Busy? Get Over Yourself And Lead

October 05, 2017

I think we can all agree that Retail changes at the speed of light. I've been in this industry for 25 years and counting and it's still a wild ride. What's interesting about our space is that the people in Retail often match the pace of our environment.  Have you ever noticed that most Managers, District Managers, VP's and Presidents talk fast, and move even faster? Not to mention they're the best task masters. 

It's possible that the Management environment attracts a lot of Assertive/Passionate people.   Or, that our environment requires you to move at a fast pace, so we adapt. Either way, one of my consistent observations when I ask a Retail leader, "how are you?"  I inevitably get the same answer … "busy" or when they really want to make a point … "Crazy busy!".   You've probably said the same thing yourself on countless occasions. 

So why am I bringing this up?

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