The #1 Online Training System For Retailers

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Retail Workshops


Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops
 

Keynote Presentations & Retail Management Conferences

 
Book A Graff Expert to Speak

2-Day Retail Leadership Summit
October 25 & 26, 2017


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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

What gets in the way of training success at store level?

September 21, 2017

What does it take to roll out a great training program at store level?  Better yet, what does it take to sustain a great training program at store level?  Do you have the answer on the tip of your tongue?  Don’t fret, from what I can tell, the majority of retailers out there don’t have the answers to these questions either. 

Ok.  Here’s an easier question.  What gets in the way of training success at store level?  I bet you can rattle off a bunch of ‘retail realities’ that interfere with training.

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Our love/hate relationship with Routine

September 14, 2017

Last week was Back to School and it seems like everyone was posting proud Instagram pics of their kids' first day of school. Truthfully, I wanted to post a pic of me drinking Champagne. Is that wrong? (If it is, I don't want to be right!)   Yes, we all love our kids and would do anything for them; however let’s be honest, we cherish our freedom from strict bedtimes, homework and racing from activity to activity. Yet at the same time, we are so excited to see them go back to school and right back into the hectic routine.  It's the 'routine' that we both love and hate.

The same is true in our stores.  

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Are You Diligent in Holding Your District Managers Accountable?

September 07, 2017

In the retail sector, we’re pretty good about holding our store managers accountable.  We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit … and heaven help the Store Manager who isn’t up to snuff!

But are we just as diligent in holding District Managers accountable?  Generally speaking, the answer is “No”.

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