What gets in the way of training success at store level?
September 21, 2017
What does it take to roll out a great training program at store level? Better yet, what does it take to sustain a great training program at store level? Do you have the answer on the tip of your tongue? Don’t fret, from what I can tell, the majority of retailers out there don’t have the answers to these questions either.
Ok. Here’s an easier question. What gets in the way of training success at store level? I bet you can rattle off a bunch of ‘retail realities’ that interfere with training.
Our love/hate relationship with Routine
September 14, 2017
Last week was Back to School and it seems like everyone was posting proud Instagram pics of their kids' first day of school. Truthfully, I wanted to post a pic of me drinking Champagne. Is that wrong? (If it is, I don't want to be right!) Yes, we all love our kids and would do anything for them; however let’s be honest, we cherish our freedom from strict bedtimes, homework and racing from activity to activity. Yet at the same time, we are so excited to see them go back to school and right back into the hectic routine. It's the 'routine' that we both love and hate.
The same is true in our stores.
Are You Diligent in Holding Your District Managers Accountable?
September 07, 2017
In the retail sector, we’re pretty good about holding our store managers accountable. We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit … and heaven help the Store Manager who isn’t up to snuff!
But are we just as diligent in holding District Managers accountable? Generally speaking, the answer is “No”.