Let’s face it; this isn’t the same ball game. Traffic in stores will likely be down for most, and the expectations of customers visiting your stores will be significantly higher. Yet, somehow, you need to not just maintain, but rather, grow revenue. Conversion Rates and Average Sale will need to increase to meet your goals.
So, how does your approach need to change to make that happen? It begins by recognizing that your frontline teams are now more important to your success than ever before. How your store teams perform will be the single greatest differentiator between your store and the competition. Between success and failure.
It’s time to give your staff the skills and work experience they deserve. In turn, they’ll deliver the experience your customers demand … and the results you need.
Sales and management e-learning programs that are proven to drive sustainable results.
In-person and virtual training solutions tailored to your company, your culture, and your people.
One-on-one coaching to develop inspired leaders.
Kevin Graff delivers entertaining and informative keynotes. He gets retail. Retailers get him.
We believe in the power of your people. They are your most valuable asset and biggest differentiator.
We’re driven to improve your sales, conversion rates, average basket and every other important retail metric. But most of all we’re driven by making your people the best they can be.
We believe when you invest in your people by supporting the skills they need to succeed, their confidence, commitment and level of professionalism grows. And when that happens, everyone wins: your staff, your entire organization and, most importantly, your customers.
Happy customers and great partners agree, our passion for what we do shows up in our work…every time!
We know that our programs will produce results, so it makes it easy for us to offer a full money back guarantee. If within the first 90 days of your program subscription you are not completely pleased for any reason, we will give you your money back. In over 30 years of business, we’ve never been asked to refund a single dollar!
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