Did You Know Your Most Important Leader Probably Isn’t the CEO?
May 18, 2017
Who are the leaders in your company? The owner(s)? The CEO? The VP’s? We often think of leadership in terms of the most senior positions in an organization (especially if we occupy one of them!). But what if this wasn’t true? What if we were to tell you that the most important leaders in your company don’t hold an executive title? That they work much closer to the front lines than the CEO does? That they, in fact, spend a lot more of their time in the stores than attending meetings at head office?
After 30 Years in Retail, Here’s What I Know For Sure
May 11, 2017
Team Graff Spotlight: Mary
Spring always causes me to reminisce. I’m not entirely sure why, but earlier this week as we busy ourselves with all the prep for RCC’s STORE Conference, I found myself going down memory lane, back to the first STORE Conference I ever attended. That’s when I did the math and realized, this is my 30th anniversary of working in the retail industry! It sounds unbelievable to me, but it is a fact.
It’s Frustrating Out There
May 04, 2017
I'm currently doing some research for Graff Retail that entails visiting 40 different retail stores both in malls and power centres. Perfect timing, as I have a lot of spring shopping needs on my list!
Like most of us, I tend to ‘webroom’ a lot, searching for products and services online; however, I then want to visit the stores in person so that I can touch, feel or try on the item. I’ve always loved the entire experience of looking around, discovering new products and feeling like a VIP while a sales associate passionately shows me great brands that would fit me and my lifestyle well. Feeling that excitement when you find a great deal or unique item, or simply just walking around with a tea in hand surrounded by awesome stuff is amazing. I actually find it therapeutic. It's one of the reasons I chose a career in retail; because I've always loved the store experience and I know many of you feel the same way.
I have to be very honest; I was not feeling the love this time around.