Join our free webinar all about strategies to drive Christmas sales in retail stores on November 3 Register Now

Graff Retail

What We Do

Graff Retail Online

Our Company

Who Hires Us

Resources

Get In Touch

Expect more from your stores. 905-842-1275 | Get in Touch
retrieve (2)

YOUR STORES ARE LOSING THOUSANDS OF $$$ EVERY DAY

(but they don't have to)

Retail-specific training for your Sales Teams,
Store Managers and District Managers

CONTACT US

YOUR CUSTOMERS AREN’T HAPPY.
YOUR STAFF ARE BURNT OUT.
AND YOU’RE STRESSED OUT.


Your stores are stuck and not moving forward. 
I.T. keeps chasing the newest shining ‘bobble’, taking most of the resources available. You are continually being asked to do more with less. Expectations grow, but there’s no added support. You look around at the retail landscape with fear and panic.

You keep hoping things will get better. But hope isn’t a strategy.

This isn’t the future you imagined for your stores. You were trying to build something special. Something your staff and customers would absolutely love.

LET US GUIDE YOU

Let's Get Your Stores Back On Track

Sales / Service Training

❯ Ready to SERVE – Award winning online training

❯ Fully customized programs

Learn More

Store Manager Training

❯ Certification Program for Store Managers (virtual)
❯ Get Managing – Award Winning online training
❯ Fully Customized Programs

Learn More

District Manager Training

❯ Certification Program for District Managers (virtual)
❯ Customized in-house programs

Learn More

Conference Workshops + Keynotes

❯ Kevin Graff keynotes
❯ Powerful workshops

Learn More
Meet Our Team

The Proof is in the Results

19%

Increase in UPT

20%

Reduction in
staff turnover

50%

Increase in
internal promotions

11%

Increase in
chain wide sales

Sectors We Work In

2
3
1
8
6
5
4
7
sticky notes - 1
10
11

Take it from our clients

Happy customers and great partners agree, our passion for what we do shows up in our work…every time!

Wow!! This training is so easy to implement. Before the Graff training I wouldn't be asking the golden questions, which probably would not of lead me to the sales I've been closing lately. Again, thank you Graff Retail for this wonderful tool you have provided us.
Kitchen Stuff PlusSales
My staff enjoy listening and watching Graff Retail TV. It's great because every time my staff watch, listen to something or read anything from Graff, they always have a positive response to it. Thanks again for inspiring my staff...
Becker' ShoesEmployee
GRTV offers quick useful tips that can be immediately used on the sales floor. It's practical and I love how it helps us to understand the basics of human nature as it pertains to customers buying behaviours.
Stauffers of Kissle HillEmployee
LOVE IT!!!! Kevin Graff is a great presenter in my eyes and the way he speaks and explains the selling process is tremendous. These training sessions show our staff how to help our customers while achieving great results without be pushy.
Carters Osh KoshManager
I just finished watching the first two episodes and I’m very impressed with the program...I’ve been in retail over thirty years and it's so nice to see this right in front of your own eyes!...definitely will make our jobs much easier!
Running RoomEmployee
Team are loving the training and learning lots – Graff has been one of the best received programs we have launched – thanks again
Ecco ShoesVP Ops
Over the last year Graff Retail has changed everything I do as a manager, from asking the right question and digging in when interviewing, to learning I do not want to be a manager I need to be a Leader. I truly do believe that I would not be the manager I am today without your training.
Harbour Freight ToolsManager
I really liked this program from the moment it was launched. It spoke to so much of what I, as a manager was either thinking or feeling I needed more of. The content has invaluable tools that I consistently keep referring to.
Urban BarnManager
I can’t say enough good things about how much Graff has helped me along my path as a Store Manager. My teams have grown and benefited from everything that I have learned from Graff. I am the successful Manager that I am today because of the guidance of Graff along my journey
The Wine ShopsManager
Kevin’s “get managing program” is like having him in the store coaching us along. His energy inspires better retailing and undoubtedly it’s leading to better results from our staff. This is very impressive and powerful tool – and I highly recommend that you all enroll
Home HardwareOwner/Manager
We have been working with Graff Retail for a number of years; subscribing to both their sales and management training programs.  Graff has become part of ‘how we do things’ in our stores...
We have been working with Graff Retail for a number of years; subscribing to both their sales and management training programs.  Graff has become part of ‘how we do things’ in our stores.  It’s part of our culture now.  When Ready To Serve was introduced, we jumped on it for our liquor branch.  It just made perfect sense for us.
Read More
CanexDirector
The Ready To Serve sales and service training program gives us a foundation to build our customer experience on.  Our Store Managers and Staff have taken on the training as part of their regular daily operations...
The Ready To Serve sales and service training program gives us a foundation to build our customer experience on.  Our Store Managers and Staff have taken on the training as part of their regular daily operations.  At the head office level, it has helped us to structure everything from performance reviews to on-going coaching with our leadership teams.  Aside from the program being totally specific to our industry and the ability to customize the training directives and workbooks to our own very specific needs, (which is unheard out there), Graff also offers leadership coaching sessions with Kevin Graff himself and on-going support and live brainstorms and coaching sessions for our Store Managers too!  Who does that these days?
Read More
Wine SenseOwner
Graff delivered at our annual Store Conference - the audience reaction was astounding – both store managers and executives alike were motivated and off their feet – it’s something I had to see to believe, it’s something only Graff could have delivered.
Mr LubeDirector
We were only 90 minutes into a 3-day workshop with Graff and the program had already paid for itself!
Canada ComputersGM
Your Get Selling program gets all the credit for our recent increase in sales. We were struggling. As soon as we introduced it, everyone got on board and proved they could sell more.
StaplesGM
We originally subscribed to Graff’s Get Selling program, but the minute the Ready To Serve” program launched, we switched over.  It was a no-brainer since this sales and service training program is totally customized to our selling environment...
We originally subscribed to Graff’s Get Selling program, but the minute the Ready To Serve” program launched, we switched over.  It was a no-brainer since this sales and service training program is totally customized to our selling environment; there’s nothing quite like it available on the market for liquor retailers.  My staff have embraced the training right out of the gate and rely on this as an on-going training tool to stay sharp.  It has helped to create a culture of customer service excellence that separates us from the competition.
Read More
Jak's LiquorOwner
I wanted to extend a BIG “thank you” to you for the virtual training yesterday, it was fantastic! I was laughing out loud at your jokes, as well as being completely engaged in your training. It must have been tough conducting to an audience that you couldn't 'see' Job well done! I look forward to the day when we can all be in a room and participate with you.
Sales RepNSTCO
I thoroughly enjoyed the Graff LIVE Webinars. My team is steeped in stress from being busy since Covid-19 hit. During this chaos the virtual sessions brought me back to focus and got the stores back on track.
Area ManagerWine Rack

The Graff Retail Philosophy;
It’s all About Your People

We believe in the power of your people. They are your most valuable asset and biggest differentiator.
We’re driven to improve your sales, conversion rates, average basket and every other important retail metric. But most of all we’re driven by making your people the best they can be.

We believe when you invest in your people by supporting the skills they need to succeed, their confidence, commitment and level of professionalism grows. And when that happens, everyone wins: your staff, your entire organization and, most importantly, your customers.

Your sales teams could and should be selling more.

This Graff Retail White Paper explains what it takes to make this happen.

Download Whitepaper

Book Kevin for Your Event

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house - 3day

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house (2-Day Retail Leadership Summit Workshop)

  • This field is for validation purposes and should be left unchanged.

Book Event for Better Leadership Coaching

  • This field is for validation purposes and should be left unchanged.

Pin It on Pinterest

Retail Store Management Virtual Bootcamp

  • Participant 1

  • Participant 2

  • Participant 3

Retail Store Management Virtual Bootcamp

  • If you are looking to register more than 3 participants, send us an email at [email protected] and we will send you a detailed registration form.

  • Participant 1

  • Please enter the participant’s mailing address where they would like their Certificate of Excellence to be sent upon course completion.

  • Participant 2

  • Please enter the participant’s mailing address where they would like their Certificate of Excellence to be sent upon course completion.

  • Participant 3

  • Please enter the participant’s mailing address where they would like their Certificate of Excellence to be sent upon course completion.

Virtual DM

  • If you are looking to register more than 3 participants, send us an email at [email protected] and we will send you a detailed registration form.

  • Participant 1

  • Please enter the participant’s mailing address where they would like their Certificate of Excellence to be sent upon course completion.

  • Participant 2

  • Please enter the participant’s mailing address where they would like their Certificate of Excellence to be sent upon course completion.

  • Participant 3

  • Please enter the participant’s mailing address where they would like their Certificate of Excellence to be sent upon course completion.

Try Demo

Oops! We could not locate your form.