The #1 Online Training System For Retailers


Retail Workshops

Public and Customized in-house retail training for:

District/Regional Managers Store Management Sales TeamsHead Office Training Workshops

Keynote Presentations & Retail Management Conferences

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3-Day District Manager Workshop
September 11th to 13th, 2018

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2-Day Retail Leadership Summit
October 17th & 18th, 2018

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Training That Creates a Selling & Service Culture Among Your Retail Staff.

Start to create a selling and service culture that puts you ahead of the competition and drives your sales revenue and store performance with Graff’s leading training systems.

At the core of our training solutions is GraffRetail.TV, our online sales and management training used by retail clients world-wide. Get Selling and Get Managing have changed the way retailers train their frontline staff. Forget spending time reinventing your training programs every year; our systematic approach to training gets you immediately plugged-in to training results and keeps you current.

What's your biggest selling or management challenge at the store level? Book a demo of our online training systems and by the time we’re done, we’ll show you a solution that speaks directly to your challenges.

Manage Better. Sell More.

What I Learned From 3 Great Shopping Experiences

July 19, 2018

Everyday I'm out in stores visiting various retailers.  Some are clients of ours, and others are just on my endless errand list.  Pet stores, grocery stores, drug stores, sporting goods stores … the list goes on.   I’m sure many of you can relate.  

Often, these blogs talk about what’s broken in retail and how to fix it.  But let’s turn the tables for this posting.

I want to share three recent shopping experiences that were all great, and that were all built on a common theme.

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5 Steps To Selling More In Your Store … Today.

July 11, 2018

It’s summer.  It’s hot.  It’s vacation time.

The last thing anyone wants to do right now is read a long blog.

So, let’s get down to the point right away.

You could, and should, be selling more in your stores every day.  So why not start today?

Here are 5 things you can do TODAY to sell more easily:

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Your Most Important Leader Probably Isn’t Your CEO

July 04, 2018

Who are the leaders in your company? 

The owner(s)?  The CEO?  The VP’s? We often think of leadership in terms of the most senior positions in an organization (especially if we occupy one of them!).  But what if this wasn’t true?  What if we were to tell you that the most important leaders in your company don’t hold an executive title?  That they work much closer to the front lines than the CEO does?  That they, in fact, spend a lot more of their time in the stores than attending meetings at head office? 

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