Graff Retail’s Get Managing training program helped Staples Canada achieve its objectives by establishing different modules for store managers and supervisors.
Store Managers
The Get Managing training provided store managers with the critical skills needed to coach, motivate, and get the best performance out of their teams. It consisted of the following key elements:
- Videos that focused on the key parts of improving performance.
- Learners workbook for each lesson.
- Resource toolkit for each lesson that provided store managers with practical tools and systems they needed to implement in stores.
- Online assessments for every lesson and tracking.
- An approach that cycled store managers through the program over and over again in a multitude of creative ways, keeping the program fresh and alive.
Supervisors
Separate training videos and accompanying support materials (similar to that for managers) were created for supervisors as they required a separate set of skills. These short, fun videos focused on how supervisors could provide outstanding leadership to their store teams. This approach was well-received by frontline supervisors.
Integration with Inspired Selling
Get Managing was integrated to support and enhance the already existent Inspired Selling program at Staples Canada. With this integration, supervisors became much more effective and skilled at coaching the required sales behaviours outlined in the Inspired Selling program. This resulted in Inspired Selling becoming stronger than ever at stores and producing even greater results.