Ready to SERVE
Mobile. Micro. Interactive. Trackable. Fun
The Retail Sales Training your store teams need. Fully customized to your sector.
How It’s Built
The heart of Ready to SERVE provides everyone, regardless of the retail sector they work in, with the foundational sales skills they need to succeed on the sales floor. Focused on showing your teams how to create authentic conversations that build a true connection with your customers that lead to not just providing them with the most complete solution possible, but also incredible customer loyalty.
Now, from there, imagine being able to add on to the Ready to SERVE programs customized modules designed specifically for your sector, and your stores. For example, if you run a fashion store, you can now include modules on how to work the change room, and how to wardrobe your customers. Footwear? Add in modules on how to properly fit a shoe, sell multiple pairs and of course, care products.
Do You Need to Sell Your Warranty Programs Better?
We offer an Extended Service Plan Program that will have your staff selling warranties better than ever before!
Are you a Liquor Retailer?
We have a fully customized Ready to SERVE program that is 100% designed for liquor stores.
Want to See Ready to SERVE in Action?
What's Included
Our comprehensive Ready to SERVE retail sales training program is built to be engaging, educational, and easily accessible.
Here’s a little bit about what you’ll find inside:
Want to See Ready to SERVE in Action?
It’s always helpful to see training in action before you invest in a solution.
Ask about our live demo, and we’ll be happy to discuss how we can work with you and your team to build a stronger, better customer experience, and increased revenue.
Also included in our RTS training, you’ll receive:
- 1 year subscription for all your staff
- 24/7 awesome support (if we do say so ourselves!) including monthly roundtables with your Managers
- 365 days of training – rather than a flavor-of-the-month type of program
- Premium coaching from retail sales industry expert Kevin Graff
- A no-fail implementation and execution strategy
- Daily sales tips pushed directly to all mobile app users of our program
Want to See Ready to SERVE in Action?
It’s always helpful to see training in action before you invest in a solution.
Ask about our live demo, and we’ll be happy to discuss how we can work with you and your team to build a stronger, better customer experience, and increased revenue.
Frequently Asked Questions
Yes. Each of our online training are video based. This means that the learners will need an internet connection to play any video in the program.
We strongly recommend users to download the app, programs within the app and watch videos within the program on WIFI connection to avoid data charges.
Each training video is approximately 1 to 4 minutes. In total, it’s expected that it will take a total of about 2 to 3 hours for most people to complete one rotation of the program over a 10-week period. Also, the Mobile App gives you the ability to take the program wherever you go!
Not a problem! The programs can all be accessed with our desktop version. There are some cool features that make your learning more fun that are only available on the App, but all the essentials are covered on the desktop version.
The subscription lasts for a full year – one solid year of ongoing training, support, and results.
Given that Graff’s training content is heavy on multimedia, we have configured all videos within our programs to stream from the server rather than downloading them to the users’ devices to reduce storage space required on users’ devices. The storage space required varies per Graff program. The storage space for each program is displayed on the homepage below the program title, and user can see it before downloading the app. As an example, the Graff Retail Online Ready To Serve program requires a total storage space of 228.9MB for a Store Manager. It would be less for a store sales team member.
There are no limits to the number of users you can have in each location. You can sign up individual users along the way to accommodate any turnover or seasonal staff. We want to make this as easy as possible for you in every way.
Included in our Ready to SERVE training program is a comprehensive ‘Coach’s Corner’ that fully supports the manager in their efforts to coach their teams. It provides managers with video tips, coaching techniques, and more – everything they need, in an easy to follow process. Plus, the Store Manager will be able to give feedback along the way and chances to observe staff in action.
Of course! Contact us and we can customize
We can tailor our Ready to SERVE training program just for you and your team.
No problem! Our program is also available on a handy desktop version so no one misses out!
Our Pricing
We don’t believe in hidden fees or surprise pricing. We’re open and honest with what our training programs mean for your store and team – both in its benefits, and in the investment involved.
So, What’s It Cost?
$145 per staff member for a full year subscription to the best sales and service training your teams and stores have ever had.
That’s less than $12/month to properly and thoroughly train a member of your team! We’ll do you a favour by saving you the time it would take to calculate the ROI needed to justify this investment – it’s ridiculously low.
