I wanted to extend a BIG “thank you” to you for the virtual training yesterday, it was fantastic! I was laughing out loud at your jokes, as well as being completely engaged in your training. It must have been tough conducting to an audience that you couldn't 'see' Job well done!

Sales Rep
NTSCO

Kevin’s “get managing program” is like having him in the store coaching us along. His energy inspires better retailing and undoubtedly it’s leading to better results from our staff. This is very impressive and powerful tool – and I highly recommend that you all enroll

Home Hardware
Owner/Manager

I can’t say enough good things about how much Graff has helped me along my path as a Store Manager. My teams have grown and benefited from everything that I have learned from Graff. I am the successful Manager that I am today because of the guidance of Graff along my journey

The Wine Shops
Manager

Over the last year Graff Retail has changed everything I do as a manager, from asking the right question and digging in when interviewing, to learning I do not want to be a manager I need to be a Leader. I truly do believe that I would not be the manager I am today without your training.

Harbour Freight Tools
Manager

Team are loving the training and learning lots – Graff has been one of the best received programs we have launched – thanks again

Ecco Shoes
VP Ops

I just finished watching the first two episodes and I’m very impressed with the program...I’ve been in retail over thirty years and it's so nice to see this right in front of your own eyes!...definitely will make our jobs much easier!

Running Room
Employee

LOVE IT!!!! Kevin Graff is a great presenter in my eyes and the way he speaks and explains the selling process is tremendous. These training sessions show our staff how to help our customers while achieving great results without be pushy.

Carters Osh Kosh
Manager

GRTV offers quick useful tips that can be immediately used on the sales floor. It's practical and I love how it helps us to understand the basics of human nature as it pertains to customers buying behaviours.

Stauffers of Kissle Hill
Employee

My staff enjoy listening and watching Graff Retail TV. It's great because every time my staff watch, listen to something or read anything from Graff, they always have a positive response to it. Thanks again for inspiring my staff...

Becker' Shoes
Employee

Wow!! This training is so easy to implement. Before the Graff training I wouldn't be asking the golden questions, which probably would not of lead me to the sales I've been closing lately. Again, thank you Graff Retail for this wonderful tool you have provided us.

Kitchen Stuff Plus
Sales

We were only 90 minutes into a 3-day workshop with Graff and the program had already paid for itself!

Canada Computers
GM

Your Get Selling program gets all the credit for our recent increase in sales. We were struggling. As soon as we introduced it, everyone got on board and proved they could sell more.

Staples
GM

Graff delivered at our annual Store Conference - the audience reaction was astounding – both store managers and executives alike were motivated and off their feet – it’s something I had to see to believe, it’s something only Graff could have delivered.

Mr Lube
Director

Graff Delivered at our annual Store Conference - the audience was astounding - both store managers and executives alike were motivated and off their feet - it's something I had to see to believe, it's something only Graff could have delivered

Mr Lube
Director

Your Get Selling program gets all the credit for our recent increase in sales. We were struggling. As soon as we introduced it, everyone got on board and proved they could sell more.

Staples
GM

We were only 90 minutes into a 3-day workshop with Graff and the program had already paid for itself!

Canada Computers
GM

Graff delivered at our annual Store Conference - the audience reaction was astounding – both store managers and executives alike were motivated and off their feet – it’s something I had to see to believe, it’s something only Graff could have delivered.

Mr Lube
Director

I just finished watching the first two episodes and I’m very impressed with the program...I’ve been in retail over thirty years and it's so nice to see this right in front of your own eyes!...definitely will make our jobs much easier!

Running Room
Employee

LOVE IT!!!! Kevin Graff is a great presenter in my eyes and the way he speaks and explains the selling process is tremendous. These training sessions show our staff how to help our customers while achieving great results without be pushy.

Carters Osh Kosh
Manager

My staff enjoy listening and watching Graff Retail TV. It's great because every time my staff watch, listen to something or read anything from Graff, they always have a positive response to it. Thanks again for inspiring my staff...

Becker' Shoes
Employee

Wow!! This training is so easy to implement. Before the Graff training I wouldn't be asking the golden questions, which probably would not of lead me to the sales I've been closing lately. Again, thank you Graff Retail for this wonderful tool you have provided us.

Kitchen Stuff Plus
Sales

Wine Sense

The Ready To Serve sales and service training program gives us a foundation to build our customer experience on.  Our Store Managers and Staff have taken on the training as part of their regular daily operations.  At the head office level, it has helped us to structure everything from performance reviews to on-going coaching with our leadership teams.  Aside from the program being totally specific to our industry and the ability to customize the training directives and workbooks to our own very specific needs, (which is unheard out there), Graff also offers leadership coaching sessions with Kevin Graff himself and on-going support and live brainstorms and coaching sessions for our Store Managers too!  Who does that these days?

Owner
Wine Sense

Canex

We have been working with Graff Retail for a number of years; subscribing to both their sales and management training programs.  Graff has become part of ‘how we do things’ in our stores.  It’s part of our culture now.  When Ready To Serve was introduced, we jumped on it for our liquor branch.  It just made perfect sense for us.

Director
Canex

Jak’s Liquor

We originally subscribed to Graff’s Get Selling program, but the minute the Ready To Serve” program launched, we switched over.  It was a no-brainer since this sales and service training program is totally customized to our selling environment; there’s nothing quite like it available on the market for liquor retailers.  My staff have embraced the training right out of the gate and rely on this as an on-going training tool to stay sharp.  It has helped to create a culture of customer service excellence that separates us from the competition.

Owner
Jak's Liquor