JUN 26, 2020
With retail stores opening back up, its time to talk about steps you can take to onboard your staff. There is a direct correlation between the quality of onboarding and the quality of performance you get from your team. COVID-19 is a different situation and your team has been off for a while, so you […]
JUN 15, 2020
If you own a retail store the last few months have been hard due to COVID-19. However, we can now see light at the end of the tunnel as slowly stores are being given the go-ahead to reopen. Before your store reopens, there are five things you can do right now to begin the process […]
FEB 05, 2020
“It is no surprise that the human touch has been coined as a ‘luxury’ in customer service… As customer expectations continue to climb and tech support needs increase as connected devices proliferate, the live customer support agent’s role will only become more important to customer satisfa...