Join our free webinar all about strategies to drive Christmas sales in retail stores on November 3 Register Now

It’s Time to Thank Retail Workers [Video]

A year has passed since the pandemic changed our lives. It’s only natural that many of us are getting a little stressed and experiencing a lot of anxiety and frustration with the situation. I know I am!

Earlier, I was at a retail store and asked how things were going with customers. Interestingly, at the start of the pandemic, they would have one customer per month who misbehaved. Unfortunately, it accelerated from there to nowadays, where it’s not uncommon that they have someone coming in daily that’s frustrated.

Listen, I get it. I’m a bit of an assertive personality type. When I’m stuck in a line, have to stand on a dot, or wait, I can feel frustrated. We all have to really work at and remember that these folks on the retail frontlines are there in service of us. They have been going through a ton, and they deserve the best versions of us. Next time when you are dealing with a retail store employee and start getting frustrated, take a deep breath and say thank you to them.

Hopefully, we’re almost at the end of this thing, and we need to start showing a lot more gratitude for the people helping us out.

It’s time we thank everyone working on the frontlines for doing a great job. And for all the rest of us, let’s be on our best behaviour when we are out there.


At Graff Retail, we create leading-edge retail training programs specifically designed and customized to increase staff knowledge and performance with innovative teaching methods to drive sales and revenue for businesses.

Blog Authors: Kevin

Kevin Graff

Kevin Graff is the main guy behind all things Graff Retail. A renowned retail expert, Kevin is recognized in the retail industry as a speaker, author and expert trainer. Kevin's main passion is to help retailers drive staff performance.

You May Also Enjoy

Book Kevin for Your Event

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house (2-Day Retail Leadership Summit Workshop)

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house (Intensive 3-Day District Manager Workshop)

  • This field is for validation purposes and should be left unchanged.

Book Event for Better Leadership Coaching

  • This field is for validation purposes and should be left unchanged.

Pin It on Pinterest

Share This

Try Demo

Oops! We could not locate your form.