A Short Quiz: Do You Care About The Right Things?

OK, let’s have some ‘fun’!  Below is a short quiz for you to complete.

Rank the items below in terms of how important you see them in your role as a supervisor, manager or leader.

a)  ____  Hitting sales targets

b)  ____  Caring about your team’s well being

c)  ____  Achieving success with metrics (like Avg Sale and Margin)

d)  ____  Listening and learning about what your team needs and thinks

e)  ____  Making a profit

f)   ____  Focus on developing and advancing your team

g)  ____  Doing a great job, getting a promotion, and a well-deserved raise

h) ____  Being on top of everything, being ‘smart’ and known as the one with the answers

While there’s no one perfect answer, what is for certain is that if points b, d and f aren’t in your Top 3 or 4, you’re caring about the wrong things.

We’re not saying that hitting sales targets, achieving success with metrics, making money and getting a raise aren’t important.  Of course they are.

But, the reality is your teams won’t care about how much you know, and how driven you are to hit the numbers, until they know how much you care about them.

This is fundamental to building trust, commitment and engagement.   Try achieving results when your teams don’t trust you, aren’t committed to the plan and are disengaged.

For all the endless chatter about technology in retail, online sales and the role of big data, the truth remains that retail is a human business.  Humans are inspired by, engaged by, coached by, and follow other humans … who we just happen to call Leaders.

So, get into your stores today and show people how much you care … not just about the numbers, but about them as individuals.  You’ll likely discover that they’ll run through walls for you when you do.

Here’s one way we care about you: Our 3-Day Intensive Workshop for Retail District Managers is back this March 25 to 27 in Toronto.   You may think this is just about business for us, but it’s not.  Too few DMs get the training they need and as a result struggle in the role with too much stress, work too many hours and get lower results than are possible.  Ask anyone who’s attended (thousands have!) how much passion and caring we put into these three days and you’ll know how much we care.

If you call in to our office to register at 1.905.842.1275 and say “I CARE ABOUT MY TEAMS” we’ll give you $200 off.   That’s a caring offer.

Blog Authors: Linda

Linda Montalbano

Linda Montalbano is a true retail operator with a history of leading large retail teams to success. If you need a fresh perspective on what's going wrong in your stores, Linda is the one to tell you like it is and come up with a solid game plan to turn things around!

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