
- Clearly established goals must always be in place and be reinforced throughout each shift.
- Constant measures of performance must take place continuously. (Did you notice that these first two items are in fact the first two of the five foundations? Check out this blog … and this one … for more information)
- Implement weekly coaching sessions with your team to review performance so that nothing is allowed to slip between the cracks.
- As Managers and Leaders, you must hold yourself accountable for your own performance, actions and words. If you don’t start with personal accountability, your staff will never step up either.
- Assign ownership of various tasks in the stores to select individuals as a means of assigning accountability throughout the store.
- Create a culture that values open and honest communication about performance. More feedback is required at all levels on a daily basis.
- Clearly define minimum performance standards and measure everyone against them constantly.
- Never tolerate poor performance.
Blog Authors: Kevin

Kevin Graff is the main guy behind all things Graff Retail. A renowned retail expert, Kevin is recognized in the retail industry as a speaker, author and expert trainer. Kevin's main passion is to help retailers drive staff performance.