Join our free webinar all about strategies to drive Christmas sales in retail stores on November 3 Register Now

Accountability Drives Success

Accountability creates ownership inside your stores of the problems, successes, goals, initiatives, and most important of all, results. Things get done right. When your staff owns their results and achieves success they feel rewarded. People start to care, they work harder, they aspire to grow, they want to win… And they do! Accountability often scares people thinking someone is about to get fired!  That’s about step number 12 or 13 in the accountability process.  Accountability recognizes that humans tend to try to ‘get away with’ what they can.  When we know we’re held accountable, our performance always improves. In a nutshell, achieving success must matter.  Otherwise, complacency takes hold. Action Ideas
  1. Clearly established goals must always be in place and be reinforced throughout each shift.
  2. Constant measures of performance must take place continuously. (Did you notice that these first two items are in fact the first two of the five foundations?  Check out this blog … and this one … for more information)
  3. Implement weekly coaching sessions with your team to review performance so that nothing is allowed to slip between the cracks.
  4. As Managers and Leaders, you must hold yourself accountable for your own performance, actions and words.  If you don’t start with personal accountability, your staff will never step up either.
  5. Assign ownership of various tasks in the stores to select individuals as a means of assigning accountability throughout the store.
  6. Create a culture that values open and honest communication about performance. More feedback is required at all levels on a daily basis.
  7. Clearly define minimum performance standards and measure everyone against them constantly.
  8. Never tolerate poor performance.

Blog Authors: Kevin

Kevin Graff

Kevin Graff is the main guy behind all things Graff Retail. A renowned retail expert, Kevin is recognized in the retail industry as a speaker, author and expert trainer. Kevin's main passion is to help retailers drive staff performance.

You May Also Enjoy

Book Kevin for Your Event

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house - 3day

  • This field is for validation purposes and should be left unchanged.

Bring this workshop In-house (2-Day Retail Leadership Summit Workshop)

  • This field is for validation purposes and should be left unchanged.

Book Event for Better Leadership Coaching

  • This field is for validation purposes and should be left unchanged.

Pin It on Pinterest

Share This

Retail Store Management Virtual Bootcamp

  • Participant 1

  • Participant 2

  • Participant 3

Retail Store Management Virtual Bootcamp

  • Participant 1

  • Participant 2

  • Participant 3

  • This field is for validation purposes and should be left unchanged.

Virtual DM

  • Participant 1

  • Participant 2

  • Participant 3

  • This field is for validation purposes and should be left unchanged.

Try Demo

Oops! We could not locate your form.